{"id":34434,"date":"2026-05-01T22:40:44","date_gmt":"2026-05-02T02:40:44","guid":{"rendered":"https:\/\/baleines-forillon.com\/faq-important-information\/"},"modified":"2026-05-02T12:10:55","modified_gmt":"2026-05-02T16:10:55","slug":"faq-important-information","status":"publish","type":"page","link":"https:\/\/www.baleines-forillon.com\/en\/faq-important-information\/","title":{"rendered":"FAQ & Important information"},"content":{"rendered":"\t\t
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EVERYTHING YOU NEED TO KNOW BEFORE YOUR CRUISE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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FREQUENTLY ASKED QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Find answers about our cruises.<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to pay the entrance fee to Forillon National Park?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

From June 19 to September 7, 2026 inclusive<\/strong>, cruise service customers do not have to pay the entrance fees<\/strong> to Forillon National Park.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    Narval III<\/strong>: a minimum of 6 adults<\/strong> is required for departure.<\/p>\n<\/li>\n

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    Rocher Le Vieux<\/strong>:<\/p>\n

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      A minimum of 4 adults<\/strong> for a regularly scheduled departure<\/p>\n<\/li>\n

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      A minimum of 8 adults<\/strong> for a private charter.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

    • Cap Aventure <\/strong><\/li>\n
    • Cap Aventure 1<\/strong><\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      We ask passengers to arrive 30 minutes before boarding time<\/strong> at the ticket office to pick up their ticket.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to book a ticket for a child aged 2 and under?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Yes. Even though children aged 2 and under are free<\/strong>, they still must be booked<\/strong>, as they are considered passengers under maritime law. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if the cruise is cancelled?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      If the cruise has to be cancelled due to winds that are too strong or thick fog<\/strong>, we offer:<\/p>\n

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        a full refund (100%)<\/strong><\/p>\n<\/li>\n<\/ul>\n

        OR<\/p>\n

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          the option to reschedule your booking<\/strong>, subject to availability.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          Yes. We lend raincoats to passengers free of charge<\/strong>.
          New raincoats are also available for purchase<\/strong> at the ticket office. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I learn more about scientific research on Saint-Laurent marine wildlife?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

          Several research organizations are working to better understand and protect Saint-Laurent marine species.<\/p>\n

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            Whales Live (GREMM)<\/strong>: This website, created by the Group for Research and Education on Marine Mammals (GREMM)<\/strong>, a non-profit organization founded in 1985, offers a wealth of information on whales and marine mammals of the Saint-Laurent, as well as marine conservation efforts.<\/p>\n<\/li>\n

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            Amphibia-Nature<\/strong>: This research organization provides information on the leatherback sea turtle<\/strong> and other sea turtle species observed in the Gulf and Estuary of the Saint-Laurent. You can also report your sea turtle sightings in Quebec<\/strong> by contacting their team. <\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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            \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow should I dress for the cruise?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

            We strongly recommend wearing:<\/p>\n

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              long pants<\/strong><\/p>\n<\/li>\n

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              closed-toe shoes<\/strong><\/p>\n<\/li>\n

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              two warm layers<\/strong><\/p>\n<\/li>\n

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              a raincoat<\/strong><\/p>\n<\/li>\n<\/ul>\n

              Even on sunny days, it can be very cool on the water<\/strong>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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              \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long is the cruise?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

              Cruises departing from Grande Gr\u00e8ve last about 2 hours 30 minutes<\/strong>. The cruise departing from Gasp\u00e9 lasts 3 hours<\/strong>. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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              Pets are not allowed on board<\/strong>.
              Exception: certified guide dogs<\/strong>.<\/p>\n

              In this case:<\/p>\n

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                access to the rear deck only<\/strong><\/p>\n<\/li>\n

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                the customer must remain standing<\/strong> with the animal.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there any additional fees when booking?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                Yes. Service fees apply when booking<\/strong>: <\/p>\n

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                  $2.50 per ticket<\/strong> for purchases made online<\/strong><\/p>\n<\/li>\n

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                  $5 per ticket<\/strong> for bookings made by phone<\/strong><\/p>\n<\/li>\n<\/ul>\n

                  In addition, cruise service users must pay the entrance fees to Forillon National Park<\/strong>, according to the current rates.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I see photos of whales taken in the area?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                  Several passionate photographers have shared their images of cetaceans:<\/p>\n

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                    Jacques Tournel<\/strong>: a photographer who captured beautiful whale images during a cruise aboard the Narval III<\/strong>.<\/p>\n<\/li>\n

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                    Oktay Kaya<\/strong>: a wildlife photographer known for his impressive photos of cetaceans.<\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                    You can visit the official Parks Canada website<\/strong>, which provides all the information you need to plan your stay at Forillon National Park<\/strong>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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                    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to rent binoculars during the cruise?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

                    Yes. We offer binocular rentals<\/strong> to help you better observe whales and marine wildlife during the cruise. <\/p>\n

                    Rates:<\/strong><\/p>\n

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                      $10 per adult<\/strong><\/p>\n<\/li>\n

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                      $5 per child<\/strong>
                      (taxes included)<\/em><\/p>\n<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                      OUR POLICIES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                      PRICING & CANCELLATION POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                      Cancellation policy<\/strong><\/em><\/p>

                      • Cancellation by the customer<\/strong><\/li><\/ul>

                        For any cancellation made less than 24 hours before the start of the cruise<\/strong>, the customer must pay the full amount<\/strong>, i.e., the ticket price plus the booking fees<\/strong>.<\/p>

                        For any cancellation made more than 24 hours before the start of the cruise<\/strong>, only the booking fees will be retained<\/strong>.<\/p>

                        • Cancellation by Croisi\u00e8res Baie de Gasp\u00e9<\/strong><\/li><\/ul>

                          If a cruise has to be cancelled due to strong winds, dense fog, or force majeure<\/strong>, we will issue a full refund (100%)<\/strong> including the ticket price and the booking fees<\/strong>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                          Pricing policy<\/strong><\/em><\/p>

                          • At our ticket office<\/strong><\/li><\/ul>

                            No booking fee applies when you buy your tickets directly at the ticket office. However, it is strongly recommended to book your cruise in advance<\/strong>. <\/p>

                            • Phone booking<\/strong><\/li><\/ul>

                              The full booking amount is charged to a credit card at the time of booking<\/strong>.
                              A $5 booking fee per paying ticket<\/strong> applies for bookings made by phone.<\/p>

                              • Web booking<\/strong><\/li><\/ul>

                                The full booking amount is charged to the credit card entered during the booking process<\/strong>.
                                A $2.50 booking fee per paying ticket<\/strong> applies for bookings made online.<\/p><\/div><\/div><\/div><\/div>

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                                ACKNOWLEDGEMENT AND ASSUMPTION OF RISK FORM\n <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                                1. Inherent risks of the activity<\/strong><\/em><\/p>

                                I acknowledge that I have been informed of the inherent risks of the activities offered by Croisi\u00e8res Baie de Gasp\u00e9<\/strong>, including during a whale-watching excursion.<\/p>

                                These risks may include, but are not limited to:<\/p>

                                • injuries due to falls or sudden movements (sprain, strain, fracture, etc.)<\/p><\/li>

                                • exposure to cold or hypothermia<\/strong><\/p><\/li>

                                • injuries resulting from accidental contact between participants<\/p><\/li>

                                • splashes or contact with water<\/strong><\/p><\/li>

                                • prolonged sun exposure that may lead to heatstroke<\/strong><\/p><\/li><\/ul>

                                  2. Health status<\/strong><\/em><\/p>

                                  If you have physical, emotional, or behavioural health issues<\/strong> that may limit your participation in the activity, you must inform the company representative before departure.<\/p>

                                  3. Assumption of risk<\/em><\/strong><\/p>

                                  I certify that the information recorded on this form is accurate to the best of my knowledge.<\/strong> I certify that I have not deliberately omitted any information about my health status, whether relevant or not. I understand that the activities offered by Croisi\u00e8res Baie de Gasp\u00e9 take place in semi-natural or natural environments which, as a result, are farther from medical services. This could lead to long delays in an emergency requiring evacuation and, therefore, a possible worsening of my condition or injury. Having read these risks, I acknowledge that I have been informed of the inherent risks of the activities and that I am able to take part in the activity WITH FULL KNOWLEDGE OF THE FACTS AND BY ACCEPTING THE RISKS<\/strong> that this activity may involve. I also agree to play an active role in managing these risks by adopting a preventive attitude toward myself and toward the other people around me. The captain reserves the right to exclude any person he deems to represent a risk to themselves or to the rest of the group. I understand that I may leave this activity for any reason. <\/p>

                                  4. Drugs and alcohol<\/strong><\/em><\/p>

                                  I agree not to consume, not to have in my possession, and not to be under the influence of any drugs, illicit substances, or medications<\/strong> (prescription or over-the-counter) that are not mentioned in section 2) of this form. I also confirm (not to be under the influence of alcohol \/ to be below the blood alcohol limit of 80 mg per 100 ml of blood, commonly known as \u201cpoint zero eight\u201d), and to remain so for the entire duration of the activity. I understand that any breach of these rules on my part may result in my being expelled without notice, with no possibility of a refund.<\/strong> <\/p>

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                                  5. Property release<\/strong><\/em><\/p>

                                  I waive any claim, as well as any lawsuit for damages, for any damage to property and equipment belonging to me. (Normal wear and tear, loss, breakage, theft, vandalism.)<\/strong><\/p>

                                  6. Authorization in case of emergency<\/strong><\/em><\/p>

                                  In the event of an accident or emergency situation:<\/p>

                                  I authorize Croisi\u00e8res Baie de Gasp\u00e9<\/strong> to provide the necessary first aid<\/strong>.<\/p>

                                  I also authorize the company to decide to transport me to a healthcare facility (ambulance, helicopter, coast guard, or other), at my own expense if necessary<\/strong>.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/article>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

                                  \n\t\t\t\t
                                  \n\t\t\t\t\t

                                  TICKET SALES POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
                                  \n\t\t\t\t
                                  \n\t\t\t\t\t\t\t\t\t

                                  If the cruise is cancelled by Croisi\u00e8res Baie de Gasp\u00e9 due to force majeure, or because operating the cruise would be unsafe, illegal, or impossible, Croisi\u00e8res Baie de Gasp\u00e9\u2019s liability will never exceed a refund of the amounts received.<\/p>

                                  Croisi\u00e8res Baie de Gasp\u00e9 assumes no responsibility for inconveniences caused by delays and the customer will not be refunded in the event of a delay.<\/strong> It is a good idea to allow extra time when travelling, because from early June to mid-October there may be roadwork, many vacationers on the road, and a wait time at the park\u2019s south entrance gate to Forillon National Park.<\/p>

                                  By accepting a ticket, the holder accepts the above conditions as well as the conditions stated on the ticket.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                  EVERYTHING YOU NEED TO KNOW BEFORE YOUR CRUISE Book now Explore our cruises FREQUENTLY ASKED QUESTIONS Find answers about our cruises. Do I have to pay the entrance fee to Forillon National Park? From June 19 to September 7, 2026 inclusive, cruise service customers do not have to pay the entrance fees to Forillon National […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-elementor.php","meta":{"_acf_changed":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"class_list":{"0":"post-34434","1":"page","2":"type-page","3":"status-publish","5":"entry","6":"override"},"yoast_head":"\nFAQ & Important information - Baleines Forillon<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.baleines-forillon.com\/en\/faq-important-information\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ & Important information - Baleines Forillon\" \/>\n<meta property=\"og:description\" content=\"EVERYTHING YOU NEED TO KNOW BEFORE YOUR CRUISE Book now Explore our cruises FREQUENTLY ASKED QUESTIONS Find answers about our cruises. 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