Price, Cancellation, Refund Policy

At our ticket office

There is no booking fee.
However, it is strongly recommended that you book your cruises in advance.

 

Booking by phone

The full amount will be charged to your credit card at the time of booking.
*Telephone booking fee: $4.00 per paid ticket.

 

Booking online

The full amount will be charged to your credit card at the end of the booking process.
*Online booking fee: $2.00 per paid ticket.

 

Cancellation by customer

For bookings cancelled less than 24 hours in advance, no refunds will be issued.
For bookings cancelled more than 24 hours in advance, the ticket price is refundable. Only the booking fee is non-refundable.

 

Cancellation by Croisières Baie de Gaspé

If we have to cancel the cruise due to strong winds, dense fog or force majeure, we will refund 100% of the ticket price and booking fee.

 

Croisières Baie de Gaspé

For safety reasons, Croisières Baie de Gaspé reserves the right to prohibit access to its vessel(s) to anyone who, at the discretion of the officer in charge, is unfit to take the cruise.

Vaccine Passport Policy

From September 15, 2021, the vaccine passport will be mandatory to board our ship for customers from Quebec. The QR code provided after the second dose of vaccine will act as the vaccine passport.

Only this QR code will be accepted. It can be electronic (on customers’ phones) or printed. Be careful, the small paper given during the vaccination (second dose) is not valid as a vaccination passport. All guests aged 13 and over will be required to present a QR code. In addition to the QR code, we will need to verify the identity of the customer to ensure that the name written on the QR code matches the person presenting it.

For people travelling to Québec: they will need to present photo identification and proof, provided by their Canadian country or province, that they have received two doses of a recognized vaccine (Pfizer, Moderna, AstraZeneca, Johnson & Johnson, which requires only one dose).

A customer 13 years of age and over who comes from Quebec or outside Quebec and who does not meet the previous conditions depending on his origin, cannot book in our online ticket office and in the event that he reserves nevertheless, boarding the ship will be prohibited and will not be refunded.

 

Ticket Sales Policy

By accepting a ticket, the passenger acknowledges and accepts that the cruise offered by the carrier (“Croisières Baie de Gaspé”) involves certain risks of injury and equipment failure, particularly in relation to navigation and weather conditions.

The passenger assumes all risks of loss, injury or damage to person or property caused at any time onboard the ship and during the cruise, including during boarding and disembarkation. The passenger thus waives any claim against Croisières Baie de Gaspé, its employees and agents for all damages that may occur during the cruise.

If the cruise is cancelled by Croisières Baie de Gaspé due to force majeure or because the cruise is rendered unsafe, illegal or impossible, Croisières Baie de Gaspé’s liability cannot ever exceed reimbursement of the sums received.

Croisières Baie de Gaspé assumes no responsibility for the inconvenience caused by delays and the customer will not be refunded in case of delay. It is good to allow more time than expected when you travel because from the beginning of June to mid-October; there may be road works, several holidaymakers on the road and a waiting time at the south entrance gatehouse of Forillon Park.

Croisières Baie de Gaspé is not responsible for the loss or theft of objects or baggage on board the ship.

By accepting a ticket, the holder accepts the above-mentioned conditions, as well as the conditions set forth on the ticket itself.