Price, Cancellation, Refund Policy

At our ticket office

There is no booking fee.
However, it is strongly recommended that you book your cruises in advance.


Booking by phone

The full amount will be charged to your credit card at the time of booking.
*Telephone booking fee: $5.00 per paid ticket.


Booking online

The full amount will be charged to your credit card at the end of the booking process.
*Online booking fee: $2.50 per paid ticket.


Cancellation by customer

For bookings cancelled less than 24 hours in advance, no refunds will be issued.
For bookings cancelled more than 24 hours in advance, the ticket price is refundable. Only the booking fee is non-refundable.


Cancellation by Croisières Baie de Gaspé

If we have to cancel the cruise due to strong winds, dense fog or force majeure, we will refund 100% of the ticket price and booking fee.



1) Risks inherent in the activity

I acknowledge that I have been informed about the risks inherent in the activities that are part of the Croisières Baie de Gaspé program.

The risks of the whale watching activity in which I will participate are, in particular, but not limiting:

Injuries due to falls or other movements (sprain, strain, fracture, etc.);
Cold or hypothermia;
Injuries resulting from accidental or non-accidental contact between individuals;
Contact with water (splashing water)
Heat stroke (blazing sun)

2) Health status

If you have physical, emotional or behavioral health problems that would directly or indirectly limit you in the practice of the activity in which you will participate, you must meet the person in charge of the company and inform him.


I certify that the information contained in this fact sheet is accurate to the best of my knowledge. I certify that I have not deliberately omitted relevant or irrelevant health information.  I am aware that the activities offered by Croisières Baie de Gaspé take place in semi-natural or natural environments which, consequently, are further away from medical services. This could lead to long delays during an emergency requiring evacuation, and consequently, a possible worsening of my condition or injury.  Having become aware of these risks I acknowledge that I have been informed about the risks inherent in the activities and I am able to undertake the activity with FULL KNOWLEDGE OF THE FACTS AND ACCEPTING THE RISKS that this activity may entail.I am also committed to playing an active role in managing these risks by adopting a preventive attitude towards myself and others around me. The captain reserves the right to exclude any person he deems to pose a risk to him or the rest of the group. I understand that I may leave this activity for one reason or another.


I agree not to consume, possess or be under the influence of any drugs, illegal substances or medications (prescription or not) that are not mentioned in point 2) of this form. I also confirm (not to be under the influence of alcohol / to be below the blood alcohol limit of 80 mg per 100 ml of blood, commonly known as “zero point eight”), and to remain so for the duration of the activity. I am aware that any breach of these rules on my part could result in me being deported without notice, without the possibility of refund.


I waive any claim, as well as any suit for damages for any damage to property and equipment belonging to me. (Normal wear and tear, loss, breakage, theft, vandalism.)


I authorize Croisières Baie de Gaspé to provide all necessary first aid. I also authorize Croisières Baie de Gaspé to make the decision in the event of an accident to transport me (by ambulance, helicopter, Coast Guard or otherwise) to a hospital or community health facility, all at my own expense.

Ticket Sales Policy

If the cruise is cancelled by Croisières Baie de Gaspé due to force majeure, or because the cruise is rendered unsafe, illegal or impossible, Croisières Baie de Gaspé’s liability can never exceed the refund of the sums received.

Croisières Baie de Gaspé assumes no responsibility for inconvenience caused by delays and the customer will not be reimbursed in case of delay. It is good to allow more time than expected when you travel because from early June to mid-October; there may be roadwork, several vacationers on the road and a waiting time at the south entrance gate of Forillon National Park.

By accepting a ticket, the holder accepts the aforementioned conditions as well as the conditions stipulated on the ticket.